Privacy Policy
Pearldrop Essentials Co. · Last updated May 2026 · Governed by Ontario, Canada law
Pearldrop Essentials Co. is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.
1. Information We Collect
When you place an order or interact with our website, we may collect the following personal information:
- Name and contact details (email address, phone number)
- Shipping and billing address
- Payment information (processed securely by Stripe — we do not store card details)
- Order history and purchase details
- Communications sent to us via email or Instagram
2. How We Use Your Information
We use your personal information solely to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your inquiries and customer service requests
- Send marketing communications (only with your consent — you may opt out at any time)
- Improve our website and customer experience
3. Marketing Communications
We plan to offer an email newsletter featuring exclusive offers, new product announcements, and candle care tips. We will only send marketing emails to customers who have explicitly opted in. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
4. Third-Party Services
We use the following trusted third-party services to operate our business:
- Stripe — secure payment processing. Stripe's privacy policy applies to all payment data.
- Vercel — website hosting
- Instagram / Meta — social media and customer communications
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order records are retained for a minimum of 7 years in accordance with Canadian tax and accounting requirements.
6. Your Rights
Under PIPEDA, you have the right to access, correct, or request deletion of your personal information held by us. To exercise these rights, please contact us at orders@pearldrop.ca.
7. Data Security
We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. All payment processing is handled by Stripe using industry-standard SSL encryption. We do not store any payment card information on our servers.
8. Contact
For any privacy-related concerns, please contact us at orders@pearldrop.ca. We will respond to all requests within 30 days.